1. Scope
This page explains how to seek a refund for an individual TachoAngel PRO subscription purchased in the Android App through Google Play Billing. It does not describe a company Fleet purchase made through another payment channel. The purchase receipt and subscription details in your Google account identify the payment channel.
2. Cancel a future renewal
To stop future automatic renewals, open Google Play subscriptions at https://play.google.com/store/account/subscriptions, select TachoAngel PRO and follow Google’s cancellation steps. You can also use the management link in the App when available. Uninstalling the App or deleting your TachoAngel account does not by itself cancel the Google Play subscription.
Cancelling renewal and requesting a refund are different actions. Cancellation generally stops future charges after the current billing period; it does not automatically refund a payment already made. Access normally continues until the end of the paid period, subject to the verified Google Play status, a refund or revocation, and applicable law. Check Google Play for the effective cancellation date.
3. Request a refund
For a Google Play purchase, use Google’s request process at https://support.google.com/googleplay/answer/15574897. Sign in to the Google account used for the purchase and locate the relevant order. Google explains that eligibility can depend on the item, the time since purchase, the payment method and your location: https://support.google.com/googleplay/answer/2479637.
You can also contact support@tachoangel.app about a payment or access problem, including a purchase that was charged but did not unlock PRO or did not provide the Daily Report or Ferry Assistant functions described in the offer. Include the Google Play order number, purchase date, country and a description of the problem; do not email a payment-card number or purchase token. We will investigate the App or entitlement issue and explain the available resolution. Google and the developer can each have roles in resolving purchase problems under the applicable Google Play rules and law.
This policy does not promise an automatic refund for cancellation, a fixed refund window, or immediate removal of PRO access in every case. Nothing here limits statutory consumer rights or remedies for a faulty or misdescribed service.
4. What happens to PRO access
The App bases individual PRO access on the purchase status verified through Google Play. A full or partial refund, chargeback or voided purchase can affect that status. The exact outcome and timing depend on Google’s confirmed transaction state and the entitlement process; we will not assume that a refund notification alone always ends access immediately. Contact support@tachoangel.app if the access shown in the App does not match your Google Play purchase.
5. Related information
Terms of Service: https://tachoangel.app/en/terms
Privacy Policy: https://tachoangel.app/en/privacy-policy
Google Play subscription management: https://play.google.com/store/account/subscriptions
Google Play refund request: https://support.google.com/googleplay/answer/15574897